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China Delivery Information 中国订单常见问题

如何在中国从lumitylife.co.uk下单？

将心仪产品加入购物车，点击”东西海淘”按键进行结账。

 

有哪些支付方式？

您可以使用支付宝或微信支付，请在结账时选择”东西海淘”按键。

 

我的订单由谁配送？

中国订单由顺丰国际承运，含税直邮，请在结账时选择”东西海淘”按键。

 

什么是东西海淘按键？ 

东西海淘是lumitylife.co.uk提供支付宝，微信支付，以及顺丰国际阳光清关的解决方。如果您从中国访问本站，或您的浏览器语言设置为中文，您在购物车结账时会看到此按键。 

 

使用东西海淘结账有什么好处？ 

  1.     支付宝，微信支付 - 东西海淘使您在海外官网购物时使用支付宝或微信支付。
  2.     顺丰国际直邮 - 东西海淘使您的订单由顺丰国际递送，5-10个工作日送达。
  3.     阳光清关 - 东西海淘使您预付关税，您无需担心包裹到达海关被扣留或您被要求支付额外关税。
  4.     更低关税 - 东西海淘使用跨境电商综合税税率，比普通行邮税(进口税)低约50%。

 

什么是阳光清关？ 

阳光清关是指，消费者在海淘下单时提前支付“跨境电商综合税” ，包裹到达海关后自动清关。 

此路线由顺丰国际承运，税率比普通行邮税低50%左右，且无需消费者本人到海关亲自办理清关手续，能够快速自动清关，也无须担心额外税费的产生， 消费者下单结账后只需等待包裹递送。 

 

我需要注意哪些事项？

  1.     您在下单时请务必使用和身份证一致的真实姓名（简体中文）。并确保下单人和付款人是同一个人，即您支付宝/微信支付中绑定的个人信息，与您订单中所填的姓名和身份信息完全一致。
  2.     如果所填身份信息有误，或下单人和付款人的信息不一致，可能会造成订单无法阳光清关或被取消。
  3.     海关要求，您一次性购买同一规格的商品数量需在个人自用范围内，我们建议同一个商品不要超过6件。
  4.       注意您的订单只适用于个人合理自用，我们建议每单不要超过5000元人民币，每年每个收件人下单总金额不要超过26000元人民币。您可关注‘掌上海关’微信小程序来查询您的跨境电商年度消费额度。

 

我的海淘包裹会被海关收税吗？ 

使用东西海淘结账，表示您提前支付关税，也就是订单总价中包含关税，您不会再次被海关收税。 

 

我的海淘包裹要多久才能收到？如何追踪物流？ 

您的包裹由英国直邮，约5-10个工作日送达。下单成功后您的注册手机将会收到订单确认短信，其中包括物流追踪信息。  

 

东西海淘的关税是如何计算的？ 

东西海淘使用的关税税率是按照中国跨境电商综合税税率，根据不同商品类目，税率将不相同， 详情请查阅跨境电商综合税。 Lumity绝大多数商品关税为9.1%

 

东西海淘的运费是如何计算的？ 

您的包裹由顺丰国际承运，标准运费为人民币90元 (根据当日汇率波动)。定期有运费优惠活动，敬请关注。 

 

为什么需要我的电话号码？ 

为了确保用户真实有效，我们需要您使用您的中国手机号码注册并验证。请您放心，我们会确保您的个人信息的安全性。 

 

为什么需要我提供身份证信息？ 

顺丰国际代表您进行清关行为，因此您需要提供相应的身份证信息以配合清关。请您放心，我们将安全地存储您的身份信息，并仅用于清关目的。除非我们另行通知，您无需在任何渠道和情况下再次提交身份信息。 

 

我可以请朋友代付吗？ 

如果您请朋友代付，将无法阳光清关，造成订单取消或退回。请参考上面的注意事项1-2条。 

 

 我如何退换货？ 

请参见以下订单取消及退换政策：

我们致力为所有顾客提供100%满意的产品和服务。 如果您并非完全满意，我们在以下情况提供订单取消和退货服务。

如果您的订单尚未发往中国，您可以要求取消订单并获得全额退款。您可以在东西海淘个人中心自主取消订单。

如果您的订单已发往中国，但尚未清关，您可以要求取消订单并获得退款，您支付的国际运费可能无法退还。您需要联系东西海淘客服取消订单。

如果您的订单已完成海关清关，我们只能接受因商品寄错、有瑕疵或损坏的退货。您必须在收到订单后7天内联系东西海淘客服确认退货流程。一旦我们收到退货并通过检验，就会发出退款。

因个人原因导致订单被海关拦截，如您超过了个人跨境电商年度消费额度等，全部损失将由消费者本人承担。

我们目前不支持换货。

您可以通过以下方式联系东西海淘客服：

  • 电话: 15921903778 
  • 微信公众号: 东西海淘
  • 电子邮箱: djxrefundrequest@samarkand.global 


China Order FAQs English Translation 

Content:

How to place an order at lumitylife.co.uk from China?

To place an order, add the products in the shopping cart and click the Nomad Checkout (东西海淘) button to proceed to checkout.


What are the payment methods?

You can pay by Alipay and WeChat Pay, please select the Nomad Checkout (东西海淘) button at checkout.


Who will deliver my parcel?

China orders are carried by SF Express International, shipped from UK to China directly, customs tax and duty are included in the total price, please select the Nomad Checkout (东西海淘) button at checkout. 


What is Nomad (东西海淘) button? 

Nomad (东西海淘) is the solution provider that facilitates lumitylife.co.uk to offer Alipay, WeChat Pay, as well as SF Express International customs clearance. If you visit this site from China, or your browser language is set to Chinese, you will see this button when you checkout your shopping cart.  


What are the benefits of using Nomad Checkout (东西海淘) on your site? 

  1. Alipay, WeChat Pay - Nomad Checkout (东西海淘) allows you to use Alipay or WeChat Pay when shop on overseas websites.
  2. SF Express International Direct Shipping - Nomad (东西海淘) enables your order to be delivered by SF Express International, and it will be delivered within 5-10 working days.
  3. Sunny Customs Clearance - Nomad Checkout (东西海淘) allows you to prepay customs duties, you don't need to worry about parcels arriving at customs being detained or you are required to pay any additional duties.
  4. Lower tariffs - Nomad Checkout (东西海淘) uses a comprehensive cross-border e-commerce tax rate, which is about 50% lower than the ordinary postal tax (import tax).

 
What is Sunny Customs Clearance? 

Sunny customs clearance means that consumers pay " cross-border e-commerce (CBEC) comprehensive tax " in advance when placing an order on a cross-border e-commerce site, and the parcel will be automatically cleared after it arrives at the customs.  

This shipping and customs clearance service is carried by SF Express International. The tax rate is about 50% lower than the ordinary postal tax. It does not require the consumer to go to the customs to go through the clearance procedures in person. The parcel will be cleared quickly and automatically at the customs, and there is no need to worry about any additional taxes and fees. Customers will only need to wait for the parcel to be delivered after successfully placing an order.

What should I pay attention to?

  1. When you place an order, please be sure to use your real name (in Simplified Chinese) that matches your National ID card. And make sure that the person who places the order is the same person who makes the payment, which means the personal information entered in the order form is the same as the personal information tied to your Alipay and WeChat Pay.
  2. If the recipient and the payer are not the same person, or the ID information entered is incorrect, it may not be possible to pass the customs clearance, resulting in the cancellation or return of the order.
  3. Customs requires that the quantity of goods of the same specification that you buy at one time must be within the scope of personal use. We recommend that the same products in an order do not exceed 6 pieces.
  4.     Note that your order is only for reasonable personal use. We recommend that each order should not exceed RMB 5,000, and the total amount of each recipient's orders should not exceed RMB 26,000 per year. You can follow the "Handheld Customs" WeChat mini-programme to check your CBEC annual allowance.

Will my parcel get taxed by customs? 

Using Nomad Checkout (东西海淘) means that you pay tax and duties in advance, that is, the total order price includes import tax and duty, and you will not be taxed by the customs again.

How long will it take to receive my parcel? How to track it? 

Your parcel is shipped from the UK and will be delivered to you within approx. 5-10 working days. After the order is successfully placed, you will receive a mobile text message to confirm the order, including the tracking information.
 

How are the tax and duty calculated by Nomad Checkout (东西海淘)  ? 

Nomad Checkout uses the CBEC comprehensive tax rate. It will be different in different product categories. For details, please refer to the CBEC tax rate. Majority goods of Lumity are in the 9.1% categories. 

How is the shipping fee calculated by Nomad Checkout (东西海淘)  ? 

Your parcel is carried by SF Express International. The standard shipping fee is approx. RMB 90 (subject to daily fx).  There are regular shipping promotions, please check it on our site regularly. 


Why do you need my phone number? 

In order to ensure that users are authentic, we need you to register and verify your Chinese mobile number. Please rest assured that we will ensure the security of your personal information. 


Why do I need to provide National ID information? 

SF Express International conducts customs clearance on your behalf, so you need to provide corresponding National ID information to cooperate with customs clearance. Please rest assured that we will securely store your personal information and use it only for customs clearance purposes. Unless we notify otherwise, you do not need to submit your personal information again under any channels and circumstances. 


Can I ask a friend to pay for it? 

If you ask a friend to pay on your behalf, you will not be able to clear customs in this route, it may cause the order to be cancelled or returned. Please refer to the precautions 1-2 above. 


How do I return or exchange a product? 

Please check China Order Cancellation and Return Policy below.

We’re aiming for 100% customer satisfaction with our products and service. In the unlikely event that you’re not fully satisfied, we offer order cancellation and return in the below circumstances.

If your order hasn’t been shipped to China, you can request an order cancellation in DJX* “My Account” for a full refund.

If your order has been shipped to China but hasn’t reached customs clearance, you can request an order cancellation for a refund by contacting DJX customer service, the international shipping fee may not be refundable.

If your order has been cleared by Chinese customs, returns can only be accepted for wrong, faulty or damaged orders. You must contact DJX customer service to arrange a return within 7 days of receiving the order. A refund will be issued after we receive and examine the returns.

If the order is stopped by customs caused by customers, such as you have exceeded your annual CBEC allowance and etc. Customers will be liable for the full cost incurred.

We currently don’t support exchange.

You can contact DJX customer service through the methods below:

  • Telephone: 15921903778 
  • WeChat: 东西海淘 public account 
  • Email: djxrefundrequest@samarkand.global 

 

Note:

*DJX is the Chinese platform and entity of Nomad Checkout which holds the Chinese eCommerce licence to facilitate the Chinese transactions.