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Glycanage Terms and Conditions

Acceptance of Terms and Conditions

Your use of GlycanAge’s services is subject to the terms of the legal agreement between you and GlycanAge set in these Terms and Conditions. Except as specified herein, these Terms and Conditions apply to any use of the services offered by GlycanAge (the “Services”), including but not limited to:

  • Submitting a blood sample for a GlycanAge test,
  • Uploading a digital version of your Report and interacting with it on the GlycanAge website, and/or
  • Creating and using a free GlycanAge account whether or not you provide a blood sample

In order to use the Services, you must first agree to these Terms and Conditions. You can accept the Terms and Conditions by:

  • Clicking to accept or agree to the Terms and Conditions prior to completing your Lumity x GlycanAge study bundle purchase.

“GlycanAge”, “we” or “us”, referred to in these Terms and Conditions is:

  • GlycanAge Ltd, a company incorporated in England with company number 10383228 and with a registered address at The Catalyst; 3 Science Square, Newcastle Helix, Newcastle Upon Tyne, England, NE4 5TG.

Prerequisites

Whether you submit your own blood sample or a sample for anyone for whom you have legal authority to do so, you are not permitted to use the Services if:

  • You are not of legal age to form a binding contract with GlycanAge (eighteen (18) years of age or older), or
  • You are a person barred from receiving the Services under the laws of the jurisdiction in which you are resident or from which you access the Services.

Description of Services

The Services include access to the GlycanAge public website including the collection and analysis of your blood sample. Unless explicitly stated otherwise, each new feature that augments or enhances the current service shall be subject to the Terms and Conditions.


You acknowledge and agree that the Services are provided “AS-IS” and are based on the current state of the art of research and technology in use by GlycanAge at the time of the purchase or viewing. As research progresses and scientific knowledge and technology evolve, GlycanAge is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services, which GlycanAge provides, may change from time to time without prior notice to you. As part of this continuing innovation, you acknowledge and agree that GlycanAge may stop (permanently or temporarily) providing some Services (or any features within the Services) to you or to users generally at GlycanAge’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform GlycanAge when you stop using the Services unless you are requesting closure of your account or withdrawing your consent from the GlycanAge research project. GlycanAge assumes no responsibility for the use of Services outside of these Terms and Conditions or other applicable terms.


In order to use the Services, you must obtain Internet access, either directly or through devices that access web-based content, and pay any service fees associated with such access. You are solely responsible for paying such fees. In addition, you must provide all equipment necessary to make such an Internet connection, including a computer and modem or other access device. You are solely responsible for providing such equipment.


You acknowledge and agree that while GlycanAge may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any service, such fixed upper limits may be set by GlycanAge at any time, at GlycanAge’s discretion.

Risks and Considerations Regarding GlycanAge Services

Once you obtain your Report information, the knowledge is irrevocable. You should not assume that any information we may be able to provide to you, whether now or as research advances, will be welcome or positive. You should also understand that as research advances, in order for you to assess the meaning of your Report information in the context of such advances, you may need to obtain further services from GlycanAge, your doctor or other health care provider.


Feel free to discuss any issue or worry, prior to collecting your sample, with your health care practitioner.


Some people feel a little anxious about getting Report information. This is normal. If you feel very anxious, you should speak to your doctor or a health professional prior to collecting your sample for testing. You may learn information about yourself that you do not anticipate. This information may evoke strong emotions and has the potential to alter your life and worldview. You may discover things about yourself that trouble you and that you may not have the ability to control or change. These outcomes could have social, legal, or economic implications.


The laboratory may not be able to process your sample, and the laboratory process may result in errors. The laboratory may not be able to process your sample if your blood sample does not contain a sufficient volume or the results from processing do not meet our standards for accuracy. If the initial processing fails for any of these reasons, GlycanAge will reprocess the same sample at no charge to the user. If the user declines this option, the user is entitled solely and exclusively to a complete refund of the amount paid to GlycanAge, less shipping and handling, provided that the user shall not resubmit another sample through a future purchase of the service. If the user opts to receive another sample collection kit and GlycanAge's attempts to process the second sample are unsuccessful, GlycanAge will not send additional sample collection kits and the user will be entitled solely and exclusively to a complete refund of the amount paid to GlycanAge, less shipping and handling, provided the user shall not resubmit another sample through a future purchase of the service. If the user breaches this provision of the agreement and resubmits another sample through a future purchase of the service and processing is not successful, GlycanAge will not offer to reprocess the sample or provide the user a refund. Even for processing that meets our high standards, a small, unknown fraction of the data generated during the laboratory process may be un-interpretable or incorrect. As this possibility is known in advance, users are not entitled to refunds where these errors occur.


You should not change your health behaviors solely on the basis of information from GlycanAge. Make sure to discuss your Report information with a health care practitioner before you act. In either case, if you have concerns or questions about what you learn through GlycanAge, you should contact your doctor or other health care provider.


Report information you share with others could be used against your interests. You should be careful about sharing your Report information with others. Currently, very few businesses or insurance companies request Report information, but this could change in the future. You may want to consult a lawyer to understand the extent of legal protection of your Report information before you share it with anybody.


Furthermore, Report information that you choose to share with your doctor or other health care provider may become part of your medical record and through that route be accessible to other health care providers and/or insurance companies in the future. Report information that you share with family, friends or employers may be used against your interests. Even if you share Report information that has no or limited meaning today, that information could have greater meaning in the future as new discoveries are made.


GlycanAge Services are for research, informational, and educational use only. We do not provide medical advice. The Report information provided by GlycanAge is for research, informational, and educational use only. The Services are not intended to be used by the customer for any diagnostic purpose and are not a substitute for professional medical advice. You should always seek the advice of your doctor or other health care provider with any questions you may have regarding diagnosis, cure, treatment, mitigation, or prevention of any disease or other medical condition or impairment or the status of your health.


GlycanAge does not endorse, warrant or guarantee the effectiveness of any specific course of action, resources, tests, physician or other health care providers, drugs, biologics, medical devices or other products, procedures, opinions, or other information that may be mentioned on our website. If we provide to you on our website any recommendations that identify for you, based on your Report information and Self-Reported information and scientific literature or research, potentially actionable information, this information is intended for informational purposes only and for discussion with your doctor or other health care provider. Reliance on any information provided by GlycanAge, GlycanAge employees, others appearing on our website at the invitation of GlycanAge, or other visitors to our website is solely at your own risk.

User Representations

By accessing GlycanAge Services, you agree to, acknowledge, and represent as follows:

  • You understand that information you learn from GlycanAge is not designed to independently diagnose, prevent, or treat any condition or disease or to ascertain the state of your health in the absence of medical and clinical information. You understand that the GlycanAge Services are intended for research, informational, and educational purposes only and that while GlycanAge information might point to a diagnosis or to a possible treatment, it should always be confirmed and supplemented by additional medical and clinical testing and information. You acknowledge that GlycanAge urges you to seek the advice of your doctor or other health care provider if you have questions or concerns arising from your Report information.
  • You give permission to GlycanAge, its contractors, successors, and assignees to perform services from your blood sample and you specifically request GlycanAge to disclose the results of analyses performed on your blood sample to you, Lumity Life and to others you specifically authorize.
  • You represent that you are eighteen (18) years of age or older if you are providing a blood sample or accessing your Report information.
  • You are guaranteeing that any sample you provide is your blood; if you are agreeing to these Terms and Conditions on behalf of a person for whom you have legal authorization, you are confirming that the sample provided will be the sample of that person.
  • You agree that any blood sample you provide and all resulting data may be transferred and/or processed outside the country in which you reside.
  • You are warranting that you are not an insurance company or an employer attempting to obtain information about an insured person or an employee.
  • You are aware that some of the information you receive may provoke strong emotion.
  • You take responsibility for all possible consequences resulting from your sharing with others access to your Report information and your Self-Reported Information.
  • You understand that all your personal information will be stored in GlycanAge databases and will be processed in accordance with the GlycanAge Privacy Statement.
  • Waiver of Property Rights: You understand that by providing any sample, having your Report information processed, accessing your Report information, or providing Self-Reported Information, you acquire no rights, including but not limited to the intellectual property rights, in any research or commercial products that may be developed by GlycanAge or its collaborating partners. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your Report information or Self-Reported information.

 

You agree that you have the authority, under the laws of the state or jurisdiction in which you reside, to provide these representations. In case of breach of any one of these representations GlycanAge has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof) and you will defend and indemnify GlycanAge and its affiliates against any liability, costs, or damages arising out of the breach of the representation.

 

GlycanAge Privacy Statement and Protection of your Personal Information

 

In order to use the Services, you must first acknowledge and agree to our Privacy Statement. You may not use the Services if you do not accept the Privacy Statement. You can acknowledge and agree to the Privacy Statement by:

  • Clicking to accept or agree to the Privacy Statement, where GlycanAge makes this option available to you for any Services requested; or
  • Simply by making use of any of our Services.

If you submit a blood sample to us, we will use that sample solely for the purposes of conducting a GlycanAge test and providing you with the Results. The blood sample is automatically destroyed once the GlycanAge test has been carried out.


In order to ensure the protection of your privacy, the testing laboratories which we use to conduct the GlycanAge test on your blood sample never receive your personal contact details. All tests are carried out simply according to the unique identifying number which we give to each of our test kits.


When we receive back a Report from the laboratory, we match the unique identifying number back to your contact details and send you the Report. We do not share your contact information or the details of your Report with any other person (apart from your chosen Specialist Consultants who will advise you on the findings of that Report). We will also send to your chosen Specialist Consultants the answers you have given to our Health Profile Questionnaire (if you choose to complete this optional questionnaire).


Following the receipt of your Report, you are invited to speak with one of our Specialist Consultants via a zoom meeting or email/chat link. GlycanAge is not party to any discussions you may have with our Specialist Consultants and we have no access to the third-party meeting platform used for those discussions. Following your conversation with a Specialist, the Specialist will prepare a summary of your discussion (“Consultation Summary”) and send it to your user dashboard. Your Consultation Summary will also be sent to other Specialist Consultants who you wish to engage through the platform, unless you choose to make the Consultation Summary private (which you can do through your user dashboard). Although it is possible for certain specific GlycanAge staff members to access the Consultation Summary, those staff members have entered into strict confidentiality terms to protect your privacy. Our Specialists Consultants are independent consultants who are contracted by us to provide these services, but they are not employees or agents of GlycanAge.


Under our agreements with these Specialist Consultants, we require them to store all personal details and information received from you (“Consultation Information”) securely and in full compliance with the Data Protection laws. For further details on how your personal information is collected, stored and used, please see our Privacy Policy.


You acknowledge and agree that GlycanAge has the right to monitor any use of its systems by its personnel at any time and maintain copies documenting such monitoring. Our Privacy Statement sets forth the only expectations of privacy any individual should have in terms of usage of the GlycanAge Services, website, or other systems. If you have given consent for your Report information and Self-Reported information to be used in GlycanAge research as described in the applicable Informed Consent Form, we may include your information in the aggregated Report information and Self-Reported information we disclose to third parties for the purpose of publication in a peer-reviewed scientific journal. GlycanAge may also include your information in aggregated Report information and Self-Reported Information disclosed to third-party non-profit and/or commercial research partners who will not publish that information in a peer-reviewed scientific journal. GlycanAge research may be sponsored by, conducted on behalf of, or in collaboration with third parties, such as non-profit foundations, academic institutions or pharmaceutical companies. GlycanAge research may study a specific group or population, identify potential areas or targets for therapeutics development, conduct or support the development of drugs, diagnostics or devices to diagnose, predict or treat medical or other health conditions, work with public, private and/or non-profit entities on Glycomics research initiatives, or otherwise create, commercialize, and apply this new knowledge to improve health care. GlycanAge will never release your individual-level Report information and/or Self-Reported Information to any third party without asking for and receiving your explicit consent to do so unless required by law.


Further, you acknowledge and agree that GlycanAge is free to preserve and disclose any and all personal information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

  • Comply with legal process (such as a judicial proceeding, court order, or government inquiry) or obligations that GlycanAge may owe pursuant to ethical and other professional rules, laws, and regulations;
  • Enforce the GlycanAge Terms and Conditions;
  • Respond to claims that any content violates the rights of third parties; or
  • Protect the rights, property, or personal safety of GlycanAge, its employees, its users, its clients, and the public.

 

In such an event we will notify you through the contact information you have provided to us in advance unless doing so would violate the law or court order. You understand that the technical processing and transmission of the Services, including your personal information, may involve

  • Transmissions over various networks; and
  • Changes to conform and adapt to technical requirements of connecting networks, or devices.

 

Finally, GlycanAge may, in its sole discretion, restrict access to the website for any reason. Please refer to our Privacy Statement, to read about data protection related to your information. See our complete Privacy Statement.

Your Proprietary Rights

Report Information. Disclosure of individual-level of Report information to third parties will not occur without explicit consent unless required by law. Note that GlycanAge cannot control any further distribution of Report information that you share publicly on the GlycanAge website. You acknowledge and agree that you are responsible for protecting and enforcing those rights and that GlycanAge has no obligation to do so on your behalf.


Your blood sample, once submitted to and analysed by us, is processed in an irreversible manner and cannot be returned to you. Any Report information derived from your blood remains your information, subject to rights we retain as set forth in these Terms and Conditions and Informed Consent Form. You understand that you should not expect any financial benefit from GlycanAge as a result of having your Report information processed; made available to you; or, as provided in our Privacy Statement and Terms and Conditions, shared with or included in aggregated Report information and Self-Reported Information shared with research partners, including commercial partners.


Waiver of Property Rights. As stated above, you understand that by providing any sample, having your Report information processed and accessing your Report information, or providing Self-Reported Information, you acquire no rights, including but not limited to the intellectual property rights, in any research or commercial products that may be developed by GlycanAge or its collaborating partners. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your Report information or Self-Reported information.

Modifications of Service

GlycanAge reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You acknowledge and agree that

  • Modifications may result in a delay in computations for some of the GlycanAge features or Services, and
  • GlycanAge shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

You acknowledge that GlycanAge may offer different or additional technologies or features to collect and/or interpret Report information in the future and that your initial purchase of the service does not entitle you to any different or additional technologies or features for collection or interpretation of your Report information without fee, and that you will have to pay additional fees in order to have your Report information collected, processed, and/or interpreted using any future or additional technologies or features.

Termination

 

The Terms and Conditions will continue to apply until terminated by either you or GlycanAge as set out in this section.


If you want to terminate your legal agreement with GlycanAge, you may do so by notifying GlycanAge at any time in writing, which will entail closing your accounts for all of the Services that you use. Your notice should be sent, in writing, to GlycanAge’s address, which is set out in the “Notice” section of these Terms and Conditions, or online. If you provide notice online, GlycanAge will send you an email asking you to confirm your request, and your notice will be effective following receipt of a second email confirmation from you.


GlycanAge may at any time, terminate its legal agreement with you (and in conjunction therewith, your password and account(s)) if:

  • You have breached any provision of the Terms and Conditions;
  • GlycanAge is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful);
  • The partner with whom GlycanAge offered the Services to you has terminated its relationship with GlycanAge or ceased to offer the Services to you;
  • GlycanAge is transitioning to no longer providing the Services to users in the country or state in which you reside or from which you use the Services; or
  • The provision of the Services to you by GlycanAge is, in GlycanAge’s opinion, no longer commercially viable.

 

Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Services may be referred to appropriate law enforcement authorities. You acknowledge and agree that GlycanAge shall not be liable to you or any third party for any termination of your access to the Services.

Survival of Terms and Conditions

 

When the Terms and Conditions come to an end, all of the legal rights, obligations, and liabilities that you and GlycanAge have benefited from, been subject to (or which have accrued over time while the Terms and Conditions have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions shall continue to apply to such rights, obligations, and liabilities indefinitely.

 

Disclaimer of Warranties

YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING STATEMENTS.

Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. GlycanAge expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.


GlycanAge makes no warranty that:

  • The Services will meet your requirements;
  • The Services will be uninterrupted, timely, unfailingly secure, or error-free;
  • The quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations and
  • Any errors in the software will be corrected.

Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from GlycanAge or through or from the Services shall create any warranty not expressly stated in the Terms and Conditions.

You should always use caution when giving out any personally identifying information about yourself or those for whom you have legal authority.

Limitation of Liability

Within the limits allowed by applicable laws, you expressly acknowledge and agree that GlycanAge shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from:

  • The use or the inability to use the Services;
  • Any action you take based on the information you receive in through or from the Services,
  • Your failure to keep your password or account details secure and confidential,
  • The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Services;
  • Unauthorized access to or alteration of your transmissions or data;
  • The improper authorization for the Services by someone claiming such authority; or
  • Statements or conduct of any third party on the Services.

 

You accept that the total liability of GlycanAge shall not exceed the price paid by you for the Services which you are disputing.

Entire agreement

The Terms and Conditions constitute the entire agreement between you and GlycanAge and govern your use of the Services, superseding any prior agreements between you and GlycanAge on this subject. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software. Where the Terms and Conditions of this agreement conflict with the Terms and Conditions between you and Lumity Life as detailed here, Lumity Life’s decision will be final.

Applicable law

Except for any disputes relating to the intellectual property rights, obligations, or any infringement claims thereof, any disputes with GlycanAge arising out of or relating to this agreement shall be governed by the law of England and Wales regardless of your country of origin or where you access GlycanAge’s website.

Waiver

The failure of GlycanAge to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

Term for cause of action

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Admissibility of printed version

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Section titles

The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.

Severability clause

If any portion of these Terms and Conditions is found to be unenforceable, the remaining portion will remain in full force and effect.